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BT awards and praise
Global Telecoms Business Innovation Awards 2009
On 16 June 2009 in London Global Telecoms Business magazine presented representatives of BT Global Services and Alcatel-Lucent with the Innovation Award 2009 in the category Managed Services for their achievement in legacy network transformation.
The GTB Innovation Awards honour innovative projects involving telecoms operators and service providers around the world, in association with their vendors and suppliers.
The innovations award for Alcatel-Lucent and BT Global Services recognised the international dimension of a contract signed between the two companies for the management of BT Global Services’ legacy network platforms, through the transfer of the operations of those networks to Alcatel-Lucent.
Several hundred former BT staff people have transferred to Alcatel-Lucent as part of the contract, complemented by specialist offshore centres created to handle engineering, network migrations and operations.
Alcatel-Lucent and BT Global Services were delighted to have their global network transformation project recognised by Global Telecoms Business.
Global Telecoms Business - founded in 1993 and part of the Euromoney Institutional Investor group of publications - is the only magazine written specifically for the senior managers who run telecoms carriers worldwide.
Photo by Andy Lane/Global Telecoms Business used with permission.
BT wins Go Green Award
 BT was named the winner of the Go Green Award at this year's InfoVision Europe Awards, announced at the Broadband World Forum Europe in Paris. These awards are organised by The International Engineering Consortium and recognise "technologies, applications, products and services judged to be the most unique and beneficial to the ICT industry."
InfoVision's Go Green category, new this year, is judged upon organisations' efforts to reduce the CO2 emissions of their global business and those of their customers. The winning company would be one which has "implemented environmentally friendly practices or programs that benefit both the environment and the telecommunications industry".
BT joins sustainable elite
 BT has received a top honour for its ongoing commitment to tackling concerns such as climate change and social issues.
Business in the Community (BiTC) - a group of companies which encourages its members to improve their impact on society - awarded BT "platinum plus recognition".
Only companies that rank highest in BiTC's annual corporate responsibility index are eligible for platinum plus status.
BT has been included in the top 100 rankings every year since the index was launched in 2002 and was BiTC 2007 Company of the Year.
Chief sustainability officer Chris Tuppen said: "In recent years there has been a cluster of leading companies at the top end of BiTC's corporate responsibility index.
"Platinum plus has been designed to identify the front runners and, as a result of a great team effort, BT has made it into this elite group. This is further evidence of BT's continued commitment to responsible and sustainable business."
As part of its evaluation process, BiTC met with senior directors including BT Retail chief executive and corporate responsibility sponsor Gavin Patterson; chief customer innovation officer Paul Excell; director of public affairs Tim O'Sullivan; managing director of lead to cash Ralph Steffens; director of people and policy Caroline Waters; and chief procurement officer Neil Rogers.
The BiTC corporate responsibility index is the UK's leading benchmark of responsible business - measuring a company’s performance on how it is integrating corporate responsibility within its core business practices.
BiTC said BT has created strong links between business strategy and sustainability - "which flow throughout the organisation".
It said: "The senior managers who were interviewed during the evaluation process demonstrated clarity about sustainability in their part of the business and were able to envision the company in the future and the contribution that it could make to climate change and social issues that are facing the world but also that directly arise from their business model."
SEED award for solar installation
BT Americas has won a SoCal Environmental Excellence Development (SEED) award for its solar installation in El Segundo, Los Angeles. The award program is run by the South Bay Business Environmental Coalition. The award was in the category of Carbon Footprint Reduction.
BT is a large global company and has the opportunity to be recognized in large programs such as the Dow Jones Sustainability Index (DJSI). But there is something especially rewarding about local recognition such as this. Especially so in El Segundo, where there is a focus on the environment from the City (the award ceremony will be hosted by the Mayor Kelly McDowell) and from the business community. It highlights the connection between local action and global impact.
To read more about the solar installation in El Segundo, read the article "BT 'Goes Solar' at North American Headquarters" in this issue of the Global Telecom News.
Kevin Moss
Head of Corporate Social Responsibility at BT Americas
Kevin Moss has responsibility for implementation of BT's corporate social responsibility (CSR) strategy in North America. Kevin previously oversaw voice and data product management for BT Americas, including product strategy, new product development and geographic expansion across systems, networks, operations and channels. During this period, he was also responsible for developing and running BT's community investment activities in the Americas.
Prior to this role, Kevin worked on the creation of Concert, a joint venture of AT&T and BT, where he had global responsibility for Concert’s data product lines and worked on the development of a number of IP applications.
Kevin also has experience working in the local US telecommunications environment. He spent two years working at MCI following the passing of the 1996 Telecommunications Act, where he helped build local services, negotiated partner agreements and represented the company before state regulators.
A British national, Kevin began his career in telecommunications in an international marketing role for BT in the UK.
This article originally appeared on Kevin Moss’ blog CSR Perspective
Industry analyst Telemark praises BT
Industry analyst Telemark has again recognised BT for its continuous commitment to improving service.
In Telemark's latest report (September 2009), customers praised BT by rating our service performance as "very strong" and, even more importantly, as "consistent".
Telemark has also awarded BT the World Record Award for continuously setting new service excellence standards for others to follow. BT also has the highest Customer Confidence score (80.2%) and has received a Diamond Award (best in category) for network installation and nine Gold Awards for outstanding service performance.
The key message is that our customers think BT's service performance is very solid and, more importantly, consistent. This report shows that our efforts in the service area continue to work and are hitting the mark with our customers. Our focus is on continuous service improvement and we will continue to work with our partners and suppliers to improve service for our customers.
Telemark's latest report is based on interviews of 694 multinational and large enterprise customers in 34 countries. The interviews took place between 1 July 2008 and 30 June 2009. BT’s sample base is 60.
About Telemark Services
Telemark Services is an established marketing services firm offering consultancy, publications and online analysis with proven expertise in measuring customer satisfaction, competitive analysis, benchmarking, trend analysis, channel management, new product development, demand estimates, branding, tariff analysis, and business strategy, exclusively within the telecommunications and IT sectors. An experienced team has decades of independent marketing research experience. Telemark is often the first-choice supplier for many organisations with a requirement for international market research covering technologies such as VoIP, convergence and hosting applications. For more information, visit www.telemarkservices.com
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